Refund policy
At ShopEase, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers may request a return within 5 days of receiving the order.
- The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
- Products showing signs of use, damage caused by the customer, or missing parts may not qualify for a refund or replacement.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Please provide your order number and photos of the item for verification.
- After verification, we will arrange a replacement or refund at no additional cost.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued through the original payment method or by bank transfer, depending on the payment method used.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse or improper handling.
- Products returned without original packaging or accessories.
- Personal care, hygiene, or customized products (if applicable).
Order Cancellation
- Orders can be cancelled before shipment without any charges.
- Once an order has been shipped, it can only be returned according to this Refund Policy.
Contact Us
For any questions regarding returns or refunds, please contact us through our Contact Us page or customer support channels.